Replacement Shipping Service – Customer Instructions

These instructions apply to customers in Puerto Rico, Alaska, Hawaii, U.S. Virgin Islands, and Guam who have an active 5‑Year Replacement Shipping Service for an eligible power station or solar generator.

1. Before You Start

• Confirm that your unit is covered by an active Replacement Shipping Service (Small, Medium, or Large tier).
• Make sure you have already accepted the 5‑Year Replacement Shipping Service Agreement.
• Verify that your unit is located within the eligible Service Region.

2. Get Manufacturer Warranty Approval

1. Contact the manufacturer of your power station or solar generator.
2. Follow their process to request a warranty claim.
3. Obtain the following from the manufacturer:
   • RMA number (Return Merchandise Authorization), if provided.
   • Return shipping label or shipping instructions, if provided.
   • Any additional documentation they require to accompany the unit.

Important: The manufacturer is solely responsible for approving or denying warranty claims. The Replacement Shipping Service does not influence their decision.

3. Send Us Your Claim Details

1. Prepare an email to: care@powerfitshop.com
2. Include the following information:
   • Your full name and best contact phone number.
   • Your Service Region (Puerto Rico, Alaska, Hawaii, U.S. Virgin Islands, or Guam).
   • Your Replacement Shipping Service tier (Small, Medium, or Large).
   • A copy or screenshot of the manufacturer’s warranty approval.
   • The RMA number, if provided.
   • The return shipping label or shipping instructions, if provided.
3. Wait for our reply with:
   • Your designated hub or drop‑off location.
   • Any additional packaging or labeling instructions.
   • Confirmation that your shipment is ready to proceed.

4. Prepare Your Unit for Shipment

• Power off the unit completely.
• Use the original packaging if available, or sturdy packaging that protects the unit on all sides.
• Secure all cables and accessories according to the manufacturer’s instructions.
• Follow any dangerous‑goods or battery safety instructions we provide by email.
• Do not include items that are not required by the manufacturer (for example, extra accessories) unless they specifically request them.

5. Labeling and Documentation

• Attach the return shipping label provided by the manufacturer or as instructed.
• Include any required documents inside the box (for example, RMA paperwork), if requested by the manufacturer.
• If we provide additional dangerous‑goods labels or markings, apply them exactly as instructed.

Do not alter or cover any required labels or markings unless we or the carrier instruct you to do so.

6. Drop‑Off at Your Designated Hub

• Take the packaged unit to the hub or drop‑off location we provided in our email.
• Follow any check‑in or counter instructions at that location.
• Keep any receipt or proof of drop‑off provided by the hub or carrier.

If door pickup is available and you choose to purchase it separately, follow the scheduling instructions we provide.

7. Tracking and Communication

• We will monitor the shipment as it moves through the logistics chain.
• We may contact you if additional information or action is required.
• You may contact us at care@powerfitshop.com if you have questions about status or instructions.

8. Receiving Your Replacement Unit

• Once the manufacturer ships the replacement unit, it will be routed back through our logistics process to your Service Region.
• We will notify you when the replacement unit is ready for pickup at your designated hub.
• Bring identification and any required reference information when picking up your unit.

If door delivery is available and you choose to purchase it separately, we will provide delivery details and timing.

9. Safety and Compliance Reminders

• Always follow our written instructions for packaging, labeling, and handling.
• Do not attempt to ship the unit on your own outside of this process using our service.
• If a carrier or hub refuses the shipment due to packaging or labeling issues, contact us immediately for guidance.

10. Support

If you have questions about these instructions or your active Replacement Shipping Service, contact:

Email: care@powerfitshop.com
Phone: 352‑561‑8443